Delivery service support bot
- #Marketplace
An LLM chatbot that lets you ask custom questions instead of selecting predefined options, unlike typical tech support bots.
- Natural Language Processing
Impact
An LLM-powered chatbot that allows you to ask questions you’d typically ask tech support. Unlike the standard support bots, this one actually allows you to ask custom questions instead of choosing from the list of predefined options. The bot can inform you of your parcel’s status, calculate taxes, estimate the time of arrival, redirect it, and more. It is targeted for delivery service clients.
Services we provided
Development of an adaptive query-response algorithm for users’ custom inquiries.
Integration of a real-time tracking and information retrieval system within the chatbot.
Tech Stack
GPT 3.5
LangChain
Challenges and Solutions
🧐 Challenges
- Teach the chatbot to request additional details for users’ requests.
- Train the bot to utilize a list of tools for addressing users’ requests.
💡 Solutions
- Tightly integrate the chatbot into the delivery service software infrastructure.
- Develop a set of scripts to assist users and teach chatbots to use them.
Business value
- Enhanced user experience, resulting in higher customer satisfaction and loyalty.
- Streamlined operations, reduced manual intervention, and increased efficiency.
- Attraction of more clients, setting the service apart from the competitors in the market.
User flow