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ChatPulse

  • #SaaS

The chatbot helps customers with product and service inquiries, answering common questions about pricing, features, availability, and support.

  • Natural Language Processing

Impact

The chatbot assists customers with common questions about our products and services. It answers inquiries about pricing, features, availability, and other frequently asked questions; and also provides support and troubleshooting.

Services we provided

Working PoC solution with API option for testing

Project documentation and codebase

Tech Stack

Python

LangChain

Challenges and Solutions

🧐 Challenges

  • Develop a GPT-based chat bot for personalised conversational search.

💡 Solutions

  • Utilizing CMS access, we’ve integrated a pipeline to fuel a vector database, enhancing semantic search and data accuracy.
  • The GPT-based chatbot capitalizes on real-time CMS data to offer visitors precise and personalized responses, elevating user engagement.

Business value

  • The GPT-based chatbot offers personalized and real-time responses, enhancing user engagement and satisfaction.
  • Leveraging CMS data, the chatbot can boost operational efficiency and potentially increase website conversion rates.

User flow

1. User initiates interaction with a query
2. The system retrieves relevant context/data from the database
3. GPT-based chatbot analyzes the input and the retrieved context
4. Chatbot generates a concise, insightful response
5. The user receives a helpful, context-aware answer

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